Shipping policy

Shipping Policy

Last Updated: June 11, 2025

At Pro LSX, we are committed to providing a seamless and transparent shipping experience. Most of our products are drop shipped directly from third-party suppliers, manufacturers, or fulfillment partners. As such, shipping timelines and handling processes may vary depending on the item, supplier, or destination.

This policy outlines how we manage order processing, estimated delivery windows, delivery issues, and customer responsibilities.

1. Order Fulfillment & Processing

  • Processing Time: Orders typically process within 1–3 business days, but may take longer depending on supplier stock, holidays, or peak demand.

  • Drop Shipped Items: Most products are shipped directly from manufacturers or distributors.

  • Multiple Shipments: If you purchase multiple items, they may ship from different suppliers and arrive in separate packages.

2. Estimated Shipping Times

  • Standard U.S. Shipping: Estimated delivery is 5–10 business days after the order is processed.

  • Expedited Shipping: May be available on select items. Contact us before placing your order if faster shipping is required. Expedited service is not guaranteed.

  • Delays: Shipping times are estimates, not guarantees. Delays may occur due to backorders, carrier issues, weather, or unforeseen disruptions.

3. Shipping Carriers

We use major carriers including USPS, UPS, FedEx, and DHL, depending on the supplier and location. Tracking details may come from different sources based on where your item ships from.

4. Tracking Orders

  • Tracking Numbers: A tracking number will be emailed once your order ships. It may take up to 1–5 business days after processing for tracking to update. Orders delayed after processing due to  backorders, carrier issues, weather, or unforeseen disruptions, may take additional time and the tracking number will be provided as soon as it is available.

  • Email us at support@prolsxparts.com for assistance. Problems or issues will go into review.  Some reviews may take up to 30 days to complete.

5. Address Accuracy & Delivery Issues

  • Customers are responsible for providing accurate and complete shipping addresses.

  • We are not responsible for lost packages due to incorrect addresses or missed delivery attempts.

  • If an item is returned as undeliverable, reshipping fees may apply.

6. Damaged or Lost Packages

  • If your item is lost or damaged in transit, contact us immediately.

  • We will open a claim with the carrier and/or supplier. Resolutions may take several business days.

  • Replacements are issued only after the carrier or supplier approves the claim.

7. International Shipping

We currently do not ship internationally. Orders are limited to addresses within the United States.

8. Contact

If you have questions or concerns about your shipment, please email support@prolsxparts.com before opening a chargeback or dispute. We’ll work to resolve your issue as quickly as possible.

Thank you for choosing Pro LSX to support your build.