Refund policy

Return & Refund Policy

Last Updated: June 11, 2025

At Pro LSX, we stand behind the quality of our parts and service. If you're not fully satisfied with your order, we're here to help. This policy outlines our return rules, fees, and refund process.

1. Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused, uninstalled, and returned in original packaging.

  • Returned items must be in resellable condition with no signs of installation, wear, or tampering.

  • Returns must be approved before being sent back. Unauthorized returns may be refused.

2. How to Request a Return

Self-serve returns are enabled in your customer account, or you may contact us directly:

  • Email support@prolsxparts.com with your order number and reason for return.

  • If approved, you will receive return instructions and the return shipping process.

3. Return Window

  • Returns must be initiated within 30 days of the delivery date.

  • If no delivery confirmation is available, the return window begins from the date of shipment plus standard transit time.

4. Return Shipping Costs

You are responsible for return shipping unless the return is due to:

  • A defective item

  • A fulfillment error on our end

Return shipping options:

  • Customer provides their own return label

  • Or you may request a prepaid label (cost will be deducted from your refund)

5. Restocking Fee

All approved returns are subject to a 15% restocking fee, unless:

  • The item was damaged during shipping

  • The wrong item was sent

This fee helps cover inspection, repackaging, and handling costs.

6. Final Sale Items (Non-Returnable)

The following items are not eligible for return under any circumstances:

  • Electrical components (ECUs, sensors, harnesses)

  • PCM tuning services or unlocked PCMs

  • Custom orders or made-to-order items

  • Items marked as “Final Sale” or sold at a steep discount

These exclusions help protect you and us from fraudulent returns and compatibility issues.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us at support@prolsxparts.com within 3 days of delivery.

  • Include clear photos of the item, packaging, and shipping label.

  • We will file a claim with the carrier or supplier.

  • Replacements are issued only after the claim is approved.

8. Refund Process

Once your return is received and inspected:

  • You’ll be notified by email regarding approval or rejection.

  • If approved, a refund will be processed to your original payment method.

  • Refunds typically appear within 3–7 business days.

Note: Original shipping charges and restocking fees are non-refundable unless the return was due to our error.

9. Need Help?

For return inquiries or to check item eligibility, contact:
support@prolsxparts.com

Please contact us before opening a dispute or chargeback. We'll do our best to resolve your issue quickly.